In the course of our dealings with you, we will collect and process personal information about you which allows us to identify you as an individual, for example, your name, your email address or your telephone number.
We are committed to protecting and preserving your privacy, being transparent about what data we hold and how we use it, which will be in accordance with all applicable laws and regulations that relate to data protection and privacy, including the EU General Data Protection Regulation (GDPR) and the Directive on privacy and electronic communications (Directive 2002/58/EC) and the E-Privacy regulation when implemented. This document tells you:
What personal information we collect from you and why
How we will use it;
Who else will see it;
Your rights in relation to the personal information that we hold, including your rights to change, delete and see your information.
What information do we collect
When you register or place an order with us, we will ask you for a number of pieces of information, such as your name, business name and status (salon or mobile), address, email and phone number. If you are placing an order, we will ask for your payment card number, expiry date and CVV number. We may also ask for information to ensure we recommend the right products to you and/or your clients. We will collect information using the following methods: Website enquiries/orders, social media, reviews and training courses, enquiry forms at PR events/shows and competitions
What do we use this information for
When you browse our website or shop with us, we will collect information about your online browsing, history and purchasing through cookies, for the purposes of enhancing and personalising your experience when visiting the website. These cookies can be changed through your cookie settings.
This information will be used to help keep you updated on new products, exclusive offers, vouchers, suggest recommendations on existing products, and inform you of our forums, product questions, reviews, and any upcoming events or special offers
Even if you choose not to receive any marketing information, we may still use your personal information to provide you with important services communications, including communications in relation to any orders you submit or products you purchase.
If you register an account with us, we may be able to link the information collected from you before registration and apply it to your registered account or future information that we collect after you have registered.
Our websites is not intended for children and we do not knowingly collect data relating to children.
Why do we ask for this information?
When you place an order online, we need your contact and payment information to enable us to take payment and fulfil your order. You can browse our website without providing us with any of this information. When you want to place an order via the website, we ask you to login or register so you can open a customer profile and upload and save images, save your browsing information and your preferences and retrieve them from any of your devices.
How long do we keep your personal information?
We are required by law to keep your personal information only for as long as is necessary for the purposes for which we are using it. The period for which we keep your personal information will be determined by a number of criteria, including the purposes for which we are using the information, the amount and sensitivity of the information, the potential risk from any unauthorised use or disclosure of the information, and our legal and regulatory obligations.
Who do we share your personal information with?
We use third parties to carry out certain activities on our behalf that involve the processing of personal information. For example, we may engage third party service providers to fulfil orders, deliver packages, and process payments and refunds. These third parties have access to personal information needed to perform their functions, but may not use it for other purposes. We may use the information we receive from third parties to supplement, improve and add to our databases of customer details, and for purposes such as credit checking and fraud prevention.
We may pass personal information to external agencies and organisations (including the police and other law enforcement agencies) for the purpose of preventing and detecting fraud (including fraudulent transactions) and criminal activity. These external agencies may check the information we give them against public and private databases and may keep a record of such checks to use in future security checks. We may also disclose personal information to the police and other law enforcement authorities in connection with the prevention and detection of crime.
We may pass personal information to our insurers in the event that a claim is made or could be made against us.
We may pass your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation (including in connection with a court order), or in order to enforce or apply any agreements we have with or otherwise concerning you (including agreements between you and us (or one or more of our affiliates); or to protect our rights, property or safety or those of our customers, employees or other third parties.
You have the right to ask us to:
Confirm what personal information we hold about you and provide you with a copy of that data;
Correct any personal information that is inaccurate;
Remove your personal information where there is no good reason for us to continue to hold that data;
Temporarily stop using your information if you are questioning our right to use that data;
Stop using your personal information to send you marketing materials such as our promotional emails, discounts or vouchers.
Provide you with the personal information that you have provided to us, in a structured and commonly-used electronic format, or transmit that information directly to another company if that is technically feasible. This applies where we are using your personal information on the basis of your consent or because it is necessary to perform a contract with you
Our security procedures mean that we may request proof of identity before we are able to disclose your personal information to you or comply with other requests.
We want to make sure that the personal information we hold about you and your preferences as to how we contact you are accurate and up to date. If any of the details are incorrect, please let us know (details below) and we will amend them.
By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified. You may withdraw consent at any time by emailing email@example.com, or calling 0800 0314 329.
You also have the right to make a complaint to the Information Commissioner's Office if you're not happy with how we've handled your personal information. You can contact the supervisory authority at:
Phone: 0303 123 1113 (local rate) or 01625 545 745
Post: Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
How to contact us
To update your details or ask for a copy of your personal information:
You can call us on: 0800 0314 329
You can email us at: firstname.lastname@example.org
You can write to us at: Simply CBD Bronzer, 73 Penywain Road, Cardiff CF24 4GG
Protecting your personal information
The transmission of information via the internet is not completely secure; this risk is common across the internet and not specific to our services. We cannot guarantee the security of your data (including your personal information) transmitted to our services; any transmission is at your own risk.
It is important for you to protect against unauthorised access to your password and to your computing device. Be sure to sign off and close your browser when you have finished your session. This will help to ensure that others do not access your personal information if you share your computing device or use a computing device in a public place such as a library or internet cafe.
Warranty on HVLP Machines
Our 12 month Warranty is limited to parts failure replacement only and is subject to and is subject to
1) the equipment being used correctly and reasonable wear and tear only
2) that regular maintenance/cleaning of equipment being undertaken throughout ownership
3) that the equipment has not been tampered with
4) the equipment has been utilised only by personnel that have completed our simply CBD bronzer training
The claimant must contact us by e mail email@example.com and confirm
a) Name ,address and telephone number together with simply cbd bronzer training certification number
b) Type of machine together with machine serial number,date and purchase
c) Full description of fault
d) details of any remedial action the claimant has undertaken in any attempts to rectify the fault
Once your claim has been logged we will provide you with a unique warranty claim reference number and advise you of where to send your machine which must be quoted together with a print off of our correspondence when returning your faulty equipment
Exclusions and counter claims
in the event any faults are found to be as a result of lack of maintenance ,over or inappropriate usage and or damage caused through neglect Simply cbd bronzer reserves the right to notify you of any repair costs that you may incur in the repair of your equipment